While we strive for high standards, sometimes things go wrong. All accredited providers under the AAPP scheme are required to have a robust complaints process in place. If you are dissatisfied with how your complaint has been handled by a parking provider, you can escalate the issue to the IPC for an independent and impartial resolution. Below is a breakdown of the steps involved in raising a complaint.
You must first file your complaint with the accredited provider, following their documented complaints process. It’s important to request a complaint reference number and keep any relevant details that could help the IPC if further investigation is required.
If the providers response does not resolve your issue, you can escalate your complaint to the IPC. To do this, email the IPC at
providing full details of your complaint. Be sure to include your complaint reference number and any supporting evidence to aid the investigation.
The IPC will aim to acknowledge complaints within 14 days and resolve complaints within 28 days. Where more time is needed, you will be kept informed of any amended timescales.